Frequently Asked Questions





1. What is a reward code?

2. How can I get a reward code?

3. What happens when I redeem a reward code?

4. Do reward codes expire?

5. When will I receive my reward?

6. Do I need to activate my reward card?

7. Will my reward card expire?

8. How do I check the balance on my card?

9. What if I have other questions?






1. What is a reward code?

A reward code is a 16-character alpha-numeric code that is given to recipients as part of an incentive or reward program.


2. How can I get a reward code?

Reward codes are purchased and distributed by your program sponsor. You cannot purchase a reward code.


3. What happens when I redeem a reward code?

You get to choose from a selection of prepaid reward card products approved by your program sponsor. Your reward card is then delivered to you via US Mail or email.


4. Do reward codes expire?

Yes. Your program sponsor determines an expiration date when purchasing the reward codes. Reward codes cannot be redeemed after the expiration date. Please check with your program sponsor if you do not know when your code expires.


5. When will I receive my reward?

Plastic/physical reward cards are typically received in 7-10 business days. Virtual/eGift reward cards are typically received within hours.


6. Do I need to activate my reward card?

Yes. For Visa and Mastercard plastic/physical cards, go to www.omnicard.com/cards. For Plastic Merchant Cards, follow the instructions on the carrier or card. For Virtual/eGift cards, follow the instructions that were received in your email.


7. Will my reward card expire?

Visa and Mastercard reward cards expire. Check the date on your card for the expiration date. Merchant Cards typically do not expire.


8. How do I check the balance on my card?

For Merchant Cards, check the balance at the merchant’s provided website or phone number. For Visa and Mastercard reward cards, go to www.omnicard.com/cards.


9. What if I have other questions?

Contact your program sponsor with any other questions you may have about your reward code.